Partners

The Gold Standard is powered by Bright a leading customer insight and benchmarking business.

Bright was founded in 2000. Since then over 1,000 contact centre reviews have been carried out and millions of clients’ customers have been surveyed. Based on this the company knows what it takes to become a best-in-class customer service operation and has perfected its tools to help clients achieve this.

www.brightindex.co.uk

 

Steering Committee

To ensure the Gold Standard is credible, usable and transparent, at every point in the development of the assessment the Gold Standard team has worked with individuals from within the industry. The Gold Standard would like to thank our esteemed panel of customer service leaders and practitioners who have helped shape the programme through its development and continue to be involved in its evolution.

 

 

Alex Marsden

Alex Marsden
Head of Consumer Sales
Royal London

Adrian Morley

Adrian Morley
Customer Experience Expert

Nathan Dring

Nathan Dring
L&D Specialist
ASDA

Steve Moxon

Steve Moxon
Contact Centre Manager
Directline Group

BT

Claire Caroll
General Manager
BT Customer Services

Jean

Jean Crisp
Head of Customer Contact
Co-operative Food Group

Hayley Trow

Hayley Trow
Site Director
Convergys